Policing, public trust and the perils of performative oversight
The Canberra Times‘ recent series on ACT Policing raises serious questions – not just about police conduct, but about the integrity of public discourse on policing.
At a time when public trust in law enforcement is fragile, the greatest danger may not be misconduct itself but how it is portrayed.
Trust is the lifeblood of policing. Without it, officers cannot do their jobs effectively, and communities become less safe.
There is no excuse for police abuse of power. Every allegation must be investigated with rigour and transparency. But these investigations must be fair, thorough, and grounded in the reality of frontline policing.
The overwhelming majority of ACT Policing’s 100,000-plus public engagements each year are conducted with professionalism and restraint. Officers deal with violence, mental health crises and social collapse. They are often not just first responders, but the last safety net when all others fail.
Critiquing a use-of-force decision from the comfort of a courtroom or newsroom is easy. It is much harder to make that decision in a dim hallway, amid chaos, with limited information and a split second to act. That reality must inform our commentary. Oversight must acknowledge operational complexity, not ignore it.
Yes, we must scrutinise. But we must also resist the rise of gotcha journalism that privileges outrage over truth.
Reporting isolated cases of misconduct as indicative of systemic rot distorts reality. It erodes public confidence. It undermines the trust that allows police and the community to work together. And, most dangerously, it suggests to the public that accountability does not exist when it does.
ACT Policing is already subject to multiple layers of independent scrutiny.
Professional standards, the Commonwealth Ombudsman, the National Anti-Corruption Commission, coronial inquests and judicial oversight all play a role.
These mechanisms are working. Those incidents that have come to light and are under investigation are not evidence of failure but of function. Cameras and complaints do not signal the absence of accountability. They reflect a system actively engaged in it.
More bureaucracy is not the answer. Adding another oversight body may provide a veneer of action, but it risks duplication, confusion and reduced effectiveness.
We need better resourcing of existing mechanisms, stronger public communication, and procedural consistency. The current system can be improved. However, reform should be based on evidence, not performance politics or social media pressure.
Civil settlements are not admissions of guilt. Not every complaint will end in prosecution. And yes, some complainants will remain dissatisfied. But dissatisfaction is not the same as injustice. The rule of law means fairness for all parties, not just the loudest voice.
Police must be accountable to build and maintain trust, but they must also be treated fairly. Justice requires both scrutiny and context. The community deserves transparency, but it also deserves truth unshackled from sensationalism.
If we care about the safety of our communities and the integrity of our institutions, we must stop reducing policing to headlines and start engaging in serious, balanced reform. We need less theatre and more substance.
Once public trust is lost, it is not easily regained, and no society can afford to police without it.